About MahaOnline

  • Location: Maharashtra, India
  • Description: e-Governance services to Indians
  • Website: www.mahaonline.gov.in
  • Scale: 6000 customer service centers, 35 districts, 250+ employees

Challenges

  • Disparate applications leading to lack of centralised reporting and no approval trail
  • Citizen issue tracking done via emails, leading to lack of transparency and SLA tracking
  • Expense claims done on paper and mailed via postal service to central office
  • Tight budgets led to revisiting software licensing spends; hence looked for FOSS

Benefits with ERPNext

  • Implemented HR, Payroll, issue management, Attendance, Timesheet approvals, expense claim, chart of accounts, and accounting in phase 1
  • SLA tracking for issues raised by citizens
  • Implementation completed in 4 weeks